Customer Journey LAB


The Customer Journey LAB provides an environment where TRUE customer centric service innovation takes place involving relevant stakeholders using a ‘design driven’ approach. We offer our creative LAB sessions for identifying improvements and new opportunities. Our creative thinkers can help your company improve the customer experiences of your brand using tools like: Customer Journey Mapping, Persona’s, Stakeholder & Value Network Mapping etc..

We can use our creative space in Amsterdam to have the LAB sessions, but it can also be implemented as a continuous process in your organization.

The LAB sessions deliver: Strategic guidance, Customer Insights, Service Improvements and New Service Concepts and Roadmaps for implementation.

If you need more informatie, contact CaretoDesign